Shipping policy

Last updated: September 20, 2026

Made to order

We print each part after you order it, then test-fit it on the actual stroller it is listed for before it ships. Nothing sits in a warehouse. The practical consequence is that orders do not leave the same hour they are placed — a part is made for you, checked on the frame, and then boxed.

You will get tracking by email as soon as your order leaves us.

Where we ship

We currently ship within the United States only. Orders are dispatched from Texas.

Rates and options

Shipping options and their costs are shown at checkout before you pay, based on your address. Standard and Express are both available.

Delivery estimates

Carrier delivery windows are estimates, not guarantees. Once a package is handed to the carrier its progress is in their hands rather than ours — but if something looks wrong, tell us and we will help you chase it rather than pointing you at a tracking number.

Wrong address

Please check your shipping address before you submit an order. If you spot a mistake, email support@strollerhouse.com straight away. If we have not printed and boxed it yet we can usually correct it.

Lost, delayed or damaged in transit

If a package is well past its estimate, shows as delivered but is not there, or arrives damaged, email support@strollerhouse.com with your order number and a photo if there is damage. We will work it out with you. See the refund policy for how replacements work.

Questions

Email support@strollerhouse.com.