Made to order, and fitted before it ships
We print each part after you order it, then test-fit it on the actual stroller it's listed for before it goes in the box. We buy the frames we design against, so a part that reaches you has physically been on one. Nothing sits in a warehouse — which is why we can make parts no manufacturer offers, and why an order takes a few days rather than shipping the same hour.
You'll get tracking by email as soon as your order leaves us. Shipping options and costs are shown at checkout before you pay. We ship within the United States, from Melissa, Texas.
If something is wrong
If a part arrives damaged, doesn't seat correctly on the frame it's listed for, or isn't what you ordered, email Support@StrollerHouse.com within 30 days with your order number and a photo.
We'll replace it at our cost, and you won't need to send the original back. If a replacement or a revised part still doesn't work on your frame, we'll refund you in full.
We ask for the photo for one reason: it goes straight back into the model, and the next person gets a better bracket because of yours.
If you've changed your mind
You can return an unused part within 30 days of delivery. Email us first to start it — parts that arrive without us expecting them can't be matched to an order.
Return shipping isn't free. You've got two options and they cost you the same:
- We email you a prepaid label and deduct its cost from your refund. Nothing to pay up front, no queue at the counter.
- Or you arrange your own shipping, and we refund the full purchase price once the part reaches us.
The part needs to arrive unused and undamaged. Original packaging helps but isn't required. Original shipping charges aren't refunded, and there's no restocking fee.
Because each part is printed for a specific order we can't resell a return, but that's our problem rather than yours.
Ask before you buy
The cheapest return is the one that never happens. If you're not sure a part fits your stroller, send a photo of the mounting point along with your model and year to Support@StrollerHouse.com. We answer fit questions ourselves and we'll tell you honestly if it won't seat. Start with the fit guide.
The full terms are in our refund policy and shipping policy.