Refund policy

Last updated: September 20, 2026

Every Stroller House part is printed for your order and test-fitted on the actual stroller it is listed for before it goes in the box. We buy the frames we design against, so a part that ships to you has physically been on one. That is the reason this policy is shorter than most.

If something is wrong with your order

If a part arrives damaged, does not seat correctly on the frame it is listed for, or is not what you ordered, email support@strollerhouse.com within 30 days of delivery with your order number and a photo.

We will replace it at our cost, and you do not need to send the original back. If a replacement or a revised part still does not work on your frame, we will refund you in full. We would rather fix the part than lose the information, and your photo goes straight back into the model.

If you have changed your mind

You can return an unused part within 30 days of delivery. Email support@strollerhouse.com first to start the return — parts sent back without arranging it with us cannot be accepted, because we have no way of knowing whose they are.

Return shipping is not free. You have two options, and they cost you the same:

  • We email you a prepaid label and deduct its cost from your refund. Nothing to pay up front, and no queue at the counter.
  • Or you arrange and pay for the shipping yourself, and we refund the full purchase price once the part reaches us.

The part needs to reach us unused and undamaged. Original packaging helps but is not required. Original shipping charges are not refunded, and there is no restocking fee.

Because each part is printed to order we cannot put a return back into stock, but that is our problem rather than yours.

The cheapest return is the one that does not happen

If you are not certain a part fits your frame, ask before you buy. Send a photo of the mounting point along with your stroller model and year to support@strollerhouse.com and we will tell you honestly whether it will seat. We answer fit questions ourselves. The fit guide covers the common ones.

Refunds

Once we have received and checked a returned part, or approved a replacement claim, we will refund your original payment method within 10 business days, less the cost of a return label if we issued one. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we told you a refund was approved, email us and we will chase it.

Not returnable

  • Gift cards.
  • Any part that has been modified — drilled, sanded, cut, heated or otherwise altered. See installation and safety.

Questions

Email support@strollerhouse.com. It reaches a person, not a ticket queue.